When you choose EPOS, you are backed by our dedicated service and support.
We offer a range of technology assurance plans to ensure your home or business automation system runs smoothly, and any glitches are addressed quickly. We offer remote service, which allows us to troubleshoot and address most issues without disrupting you.
| Services | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Monthly Plan Cost | $25 | $50 | $100 | $150 |
| Proactive Service We keep an eye out for slow internet speeds of malfunctioning devices. We often even solve them before you even see them. | ||||
| Discreet Remote Management If a problem occurs with your system, we’ll find out what’s happening and service common issues remotely, without disrupting you. | ||||
| Monitored Devices | 20 max | 25 max | 40 max | 60+ |
| Continuous Software Updates We’ll keep your devices optimized and up-to-date so they operate efficiently with the newest innovations. | ||||
| Control4 4Sight Subscription Have access to your system with the Control4 app and a 4Sight subscription | ||||
| Personalized Mobile App Our custom app lets you reset your cable box or fix other basic issues | ||||
| System Analysis Reports | ||||
| Labor Warranty | 90 days | 120 days | 150 days | 180 days |
| Remote Service Calls | 2 (then $35 each) | 3 (then $35 each) | 6(then $35 each) | 10 (then $35 each) |
| On-Site Service Call Hours | N/A | 1/year | 2/year | 4/year |
| Scheduled Maintenance Visits On-site visits allow us to provide comprehensive system tune-ups and multi-point inspections | N/A | 1/year | 2/year | 3/year |
| Service Call Rates | $85/hr | $75/hour | $75/hour | $75/hour |
| Trip Charge | NO | NO | NO | NO |
| On-Site Response Time | 72 hours | 72 hours | 48 hours | 24 hours |
| Product Discount | 2% | 3% | 5% | 7% |
| Out Of Plan |
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EPOS RESIDENTIAL TECHNOLOGY ASSURANCE PLAN
The Assurance plan is engineered to help you protect your investment
Assurance Plan Details
- 5% discount on product purchases
- Discounted labor rates
- Remote service monitoring where applicable
- Same business day response time (normally 48 hours)
- Priority on site service within 48 hours during business hours (normally 72
hours)
What the plan covers
- Provide discounts for routine maintenance & equipment upgrades
- Waive standard trip charges within 25 miles of our home office
- Attempt to resolve issues that arise without requiring a site visit.
- Keep firmware updated and functioning correctly with new software
applications. - Perform remote reboots where applicable.
- Provide proactive service by monitoring your systems and devices remotely
for performance issues and to identify malfunctioning devices. - Grant you access to our personalized mobile app enabling you to reset your
cable box of fix other basic issues. - Schedule system inspections to provide multi-point inspections and
comprehensive tune-ups.
EPOS COMMERCIAL TECHNOLOGY ASSURANCE PLAN
The Assurance plan is engineered to help you protect your investment
Assurance Plan Details
- 5% discount on product purchases
- Discounted labor rates
- Remote service monitoring where applicable
- Same business day response time (normally 48 hours)
- Priority on site service within 24 hours during business hours (normally 72
hours)
What the plan covers
- Provide discounts for routine maintenance & equipment upgrades
- Waive standard trip charges within 25 miles of our home office
- Attempt to resolve issues that arise without requiring a site visit.
- Keep firmware updated and functioning correctly with new software applications.
- Perform remote reboots where applicable.
- Provide proactive service by monitoring your systems and devices remotely for
performance issues and to identify malfunctioning devices.* - Grant you access to our personalized mobile app enabling you to reset your cable
box of fix other basic issues. - Schedule system inspections to provide multi-point inspections and comprehensive
tune-ups. - Professional tutorials on site
- Special employee discounts extended to all your current employees
* In most cases depending on network security settings and restrictions