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EPOS Design & Installation Showroom
1053 C Riverdale St.
West Springfield, MA 01089

Service Request: 413.310.2363
Phone: 413.241.6895
Fax: 413.241.6896

Support When You Need It

When you choose EPOS, you are backed by our dedicated service and support.

We offer a range of technology assurance plans to ensure your home or business automation system runs smoothly, and any glitches are addressed quickly. We offer remote service, which allows us to troubleshoot and address most issues without disrupting you.

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ServicesBronzeSilverGoldPlatinum
Monthly Plan Cost$25$50$100$150
Proactive Service
We keep an eye out for slow internet speeds of malfunctioning devices. We often even solve them before you even see them.
Discreet Remote Management
If a problem occurs with your system, we’ll find out what’s happening and service common issues remotely, without disrupting you.
Monitored Devices20 max25 max40 max60+
Continuous Software Updates
We’ll keep your devices optimized and up-to-date so they operate efficiently with the newest innovations.
Control4 4Sight Subscription
Have access to your system with the Control4 app and a 4Sight subscription
Personalized Mobile App
Our custom app lets you reset your cable box or fix other basic issues
System Analysis Reports
Labor Warranty90 days120 days150 days180 days
Remote Service Calls2 (then $35 each)3 (then $35 each)6(then $35 each)10 (then $35 each)
On-Site Service Call HoursN/A1/year2/year4/year
Scheduled Maintenance Visits
On-site visits allow us to provide comprehensive system tune-ups and multi-point inspections
N/A1/year2/year3/year
Service Call Rates$85/hr$75/hour$75/hour$75/hour
Trip ChargeNONONONO
On-Site Response Time72 hours72 hours48 hours24 hours
Product Discount2%3%5%7%
Out Of Plan
  • Service Calls: $85/hr
  • Trip Charge $40
  • Remote Service Calls (30 Minutes Max): $50
  • Scheduled Maintenance Visits: $210
  • On-Site Service Calls: 4-5 Business Days
  • 4Sight: $100