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EPOS Design & Installation Showroom
161 Wayside Ave
West Springfield, MA 01089

Service Request: 413-310-2363
Phone: 413-241-6895
Fax: 413-241-6896

Support When You Need It

When you choose EPOS, you are backed by our dedicated service and support.

We offer a range of technology assurance plans to ensure your home or business automation system runs smoothly, and any glitches are addressed quickly. We offer remote service, which allows us to troubleshoot and address most issues without disrupting you.

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ServicesBronzeSilverGoldPlatinum
Monthly Plan Cost$25$50$100$150
Proactive Service
We keep an eye out for slow internet speeds of malfunctioning devices. We often even solve them before you even see them.
Discreet Remote Management
If a problem occurs with your system, we’ll find out what’s happening and service common issues remotely, without disrupting you.
Monitored Devices20 max25 max40 max60+
Continuous Software Updates
We’ll keep your devices optimized and up-to-date so they operate efficiently with the newest innovations.
Control4 4Sight Subscription
Have access to your system with the Control4 app and a 4Sight subscription
Personalized Mobile App
Our custom app lets you reset your cable box or fix other basic issues
System Analysis Reports
Labor Warranty90 days120 days150 days180 days
Remote Service Calls2 (then $35 each)3 (then $35 each)6(then $35 each)10 (then $35 each)
On-Site Service Call HoursN/A1/year2/year4/year
Scheduled Maintenance Visits
On-site visits allow us to provide comprehensive system tune-ups and multi-point inspections
N/A1/year2/year3/year
Service Call Rates$85/hr$75/hour$75/hour$75/hour
Trip ChargeNONONONO
On-Site Response Time72 hours72 hours48 hours24 hours
Product Discount2%3%5%7%
Out Of Plan
  • Service Calls: $85/hr
  • Trip Charge $40
  • Remote Service Calls (30 Minutes Max): $50
  • Scheduled Maintenance Visits: $210
  • On-Site Service Calls: 4-5 Business Days
  • 4Sight: $100

EPOS RESIDENTIAL TECHNOLOGY ASSURANCE PLAN

The Assurance plan is engineered to help you protect your investment

Assurance Plan Details

  • 5% discount on product purchases
  • Discounted labor rates
  • Remote service monitoring where applicable
  • Same business day response time (normally 48 hours)
  • Priority on site service within 48 hours during business hours (normally 72
    hours)

What the plan covers

  • Provide discounts for routine maintenance & equipment upgrades
  • Waive standard trip charges within 25 miles of our home office
  • Attempt to resolve issues that arise without requiring a site visit.
  • Keep firmware updated and functioning correctly with new software
    applications.
  • Perform remote reboots where applicable.
  • Provide proactive service by monitoring your systems and devices remotely
    for performance issues and to identify malfunctioning devices.
  • Grant you access to our personalized mobile app enabling you to reset your
    cable box of fix other basic issues.
  • Schedule system inspections to provide multi-point inspections and
    comprehensive tune-ups.

EPOS COMMERCIAL TECHNOLOGY ASSURANCE PLAN

The Assurance plan is engineered to help you protect your investment

Assurance Plan Details

  • 5% discount on product purchases
  • Discounted labor rates
  • Remote service monitoring where applicable
  • Same business day response time (normally 48 hours)
  • Priority on site service within 24 hours during business hours (normally 72
    hours)

What the plan covers

  • Provide discounts for routine maintenance & equipment upgrades
  • Waive standard trip charges within 25 miles of our home office
  • Attempt to resolve issues that arise without requiring a site visit.
  • Keep firmware updated and functioning correctly with new software applications.
  • Perform remote reboots where applicable.
  • Provide proactive service by monitoring your systems and devices remotely for
    performance issues and to identify malfunctioning devices.*
  • Grant you access to our personalized mobile app enabling you to reset your cable
    box of fix other basic issues.
  • Schedule system inspections to provide multi-point inspections and comprehensive
    tune-ups.
  • Professional tutorials on site
  • Special employee discounts extended to all your current employees

* In most cases depending on network security settings and restrictions

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